Frequently asked questions

Is it possible to return/exchange goods?

For returns or complaints, please use the link for returns/complaints. Unfortunately, product exchange is not possible. So if you want a new size as soon as possible, you need to order and pay for it. The current price from the e-shop applies to the new piece, unless it's our shipping error, when we sent you different goods than ordered.

How to choose the right size?

Under the meter pictogram for each product, there is a size chart where you can find all necessary measurements. How to measure, you can find here.

What is the difference between individual cuts of children's (toddler) pants and jackets?

For choosing the right cut, look at the helper tables. Here you will find all the necessary information about products.

I'm interested in goods that are sold out. When will it be back in stock?

We recommend setting up Evžen's watcher for a specific product and size, which you can find under the product photo gallery. As soon as your selected size is restocked, you will receive an email.

What does it mean when a product has II. quality in the name?

With second quality, it's always about some minor defect or flaw, such as a spot or inaccurately ironed reflective image. It has no effect on the function of the clothing.

Where are Unuo products manufactured?

We manufacture most of our products with love in Tábor. Products that we cannot yet handle technologically are supplied by an external supplier.

Is it possible to try on products somewhere?

You can try on and purchase our products in several stores in the Czech Republic. List of stores can be found here.

What to do when my card payment didn't go through online?

If your card payment didn't go through, you can use a QR code or send money directly to our account. Payment details can be found under your order. As a variable symbol, enter the order number.

I'm returning goods for which I received a free gift. Do I have to return the gift?

If the buyer withdraws from the purchase agreement, the buyer is obliged to return the provided gift together with the goods.